Refund policy

Returns & Refund Policy

At Drivanta, we are committed to providing quality products and a smooth customer experience. This policy outlines your rights and our obligations in accordance with South African consumer protection laws.

1. Defective or Faulty Products (CPA Compliance)

In line with the Consumer Protection Act, customers are entitled to a return, repair, or replacement if a product is defective, unsafe, or not functioning as intended within 6 months of delivery.

To qualify:

The defect must not be due to misuse, incorrect installation, or damage after delivery
Proof of the issue must be provided (photos or video)

Drivanta reserves the right to:

Inspect the product
Offer a repair or replacement first, before issuing a refund where appropriate

2. Change of Mind Returns

We accept returns for change of mind under the following conditions:

Request must be made within 7 days of delivery
Item must be unused, uninstalled, and in original packaging
All components and accessories must be included

Please note:

Return shipping costs are the responsibility of the customer
Original delivery fees are non-refundable

3. Non-Returnable Items

Returns will not be accepted for:

Products that have been installed, used, or altered
Items damaged due to misuse or improper installation
Products returned without original packaging
Clearance, discounted, or promotional items (unless defective)

4. Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method
Shipping fees are only refundable if the item was defective or incorrect

5. Exchanges

We will replace items only if they are:

Defective
Damaged on arrival
Incorrect item received

6. Return Process

To initiate a return, please contact us at:

supportdrivanta@gmail.com

Include:

Your order number
A description of the issue
Photos or video evidence (if applicable)

Our team will review your request and provide return instructions.

7. Delivery & Inspection

Customers are advised to inspect their order upon delivery.

Any issues should be reported within 48 hours of receiving your order to ensure faster resolution.

8. Additional Terms

Drivanta reserves the right to refuse returns that do not meet the conditions outlined above
Returns may need to be sent to our designated logistics partner
Abuse of this policy may result in refusal of future service

9. Contact

For any questions regarding returns or refunds, please contact: